Service Advisor

Straightline Volkswagen is looking for a Service Advisor!

About the Role

We are looking for a customer-focused and organized Service Advisor to join our team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a positive experience from vehicle check-in through repair completion. The ideal candidate has excellent communication skills, strong attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Greet customers and assess their vehicle service needs.
• Explain recommended maintenance and repair services in a clear, professional manner.
• Prepare accurate repair orders and cost estimates.
• Schedule service appointments and coordinate workflow with technicians.
• Keep customers informed of repair progress, delays, and additional service recommendations.
• Review completed work with customers and explain invoices.
• Maintain accurate customer and vehicle records.
• Address customer questions and resolve concerns promptly and professionally.
• Ensure all work complies with company policies and safety standards.
• Help achieve service department sales and customer satisfaction goals.

Qualifications

• Previous experience as a Service Advisor or in automotive customer service is preferred.
• Knowledge of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and service management software.
• Valid driver's license with a clean driving record.

Preferred Skills

• Ability to build trust and lasting customer relationships.
• Strong problem-solving and conflict-resolution skills.
• Sales and upselling experience is an asset.
• Ability to work in a fast-paced environment.
• Team-oriented with a positive attitude.

What We Offer

• Competitive compensation
• Performance-based bonus opportunities
• Health and dental benefits
• Paid vacation
• Ongoing training and career development
• Supportive team environment
• Employee discounts